Closed

Minimum of 1 Lead User Researcher

Tender ID: 611930


Tender Details

Organisation:
Tender #:
LH-06304  
Status:
Closed
Publish Date:
24 April 2026
Closing Date:
10 May 2026
Closing Time:
11:59 PM (Australia/ACT)

Tender Description

This Tender is invited by the Issuer.

⁠⁠⁠Job details

User Researchers design, organise, participate in and carry out user-centred research. They develop a deep understanding of the users and advocate for recommendations that improve the user’s experiences with the service. They use research findings to solve problems for the user and the team/Agency. They may contribute to the creation of prototypes for user testing.

A User Researcher is a highly specialised role, requiring a blend of analytical rigour, research expertise and stakeholder engagement to uncover user needs and behaviours and translate them into actionable insights. They plan and run qualitative and quantitative studies, synthesise evidence into clear findings and recommendations, and help teams make informed, user-centred decisions that improve the usability, accessibility and effectiveness of digital services.

The User Researcher oversees a series of regular testing activities, integrates findings and collaborates with and coaches other members of the team, the broader division and other channel stakeholders.



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