Closed

Closed Request to Merit Pool: Service Design Lead

Tender ID: 604277

Tender Details

Organisation:
Clean Energy Regulator
Tender #:
PCS-03406  
Status:
Closed
Publish Date:
20 January 2026
Closing Date:
28 January 2026
Closing Time:
11:59 PM (Australia/ACT)

Tender Description

This Tender is invited by the Issuer.

Service Design Lead

The Clean Energy Regulator (CER) is seeking an experienced Service Design Lead.

The Service Design Lead sets the strategic direction for service design and ensures high-quality design outcomes that meet organisational goals and user needs. This is a leadership role, operating within an enabling services model with a team of architecture and design professionals who support multiple delivery teams under the scaled agile framework (SAFe).

Responsibilities

Key responsibilities include:

  • Lead service design as a practice, driving the maturity of the capability within the Digital Services Branch.
  • Provide oversight through supporting the Design Reference Group, ensuring design outputs meet quality standards and comply with the Australian Government Digital Service Standard (v2.0) and the Service Design and Delivery Process.
  • Collaborate with Product Management and cross-functional teams to refine scope and backlogs and ensure alignment with service design artefacts.
  • Lead workshops and co-creation sessions to ideate and validate solutions, fostering strong stakeholder relationships.
  • Create, refine and maintain artefacts such as service blueprints, backbones, journey maps, and personas in collaboration with business, architecture, product, and delivery teams.
  • Continuously assess and refine design products to ensure they deliver value and effectively enable teams to translate designs into working code.
  • Promote innovation and best practice by driving enhancements to design processes and outputs, ensuring practice is aligned to organisational goals.

Qualifications and Experience

The Service Design Lead will have several years of experience working in:

  • A lead service design role developing service design artefacts and working collaboratively with others
  • A scaled agile framework (SAFe)

The Service Design Lead will possess:

  • Relevant tertiary and/or professional certifications in service design
  • Proficiency in design tools such as Miro, Figma, Useberry and Hotjar
  • Excellent communication and interpersonal skills
  • Ability to manage multiple projects simultaneously and work under tight deadlines

Location

Western Australia   :   Gascoyne   :   Goldfields/Esperance   :   Great Southern   :   Kimberley   :   Mid West   :   Peel   :   Perth Metropolitan   :   Pilbara   :   South West   :   Wheatbelt  
New South Wales   :   Central West   :   Far North Coast   :   Far West   :   Hunter   :   Illawarra   :   Mid North Coast   :   Murray   :   New England   :   Orana   :   Riverina   :   Southern Highlands   :   Sydney  
Queensland   :   Cairns & Far North Queensland   :   Gladstone   :   Mackay Whitsunday Region   :   Mount Isa & North West Region   :   Rockhampton   :   South East Queensland   :   South West & Darling Downs   :   The Central West   :   Townsville   :   Wide Bay Burnett  
Victoria   :   Barwon South West   :   Gippsland   :   Grampians   :   Hume   :   Loddon Mallee   :   Melbourne  
South Australia   :   Adelaide   :   Eyre & Western   :   Far North   :   Fleurieu & Kangaroo Island   :   Limestone Coast   :   Murray & Mallee   :   York & Mid North  
Northern Territory   :   Barkly   :   Big Rivers   :   Central Australia   :   East Arnhem   :   Greater Darwin   :   Top End  
Australian Capital Territory  
Tasmania  

Category

Information & Communication Technology   :   ICT Labour Hire   :   IT Services