Commercial Cleaning Services Multi-Storey Facility (Office & Residential Common Areas)

Mission Australia invites submissions from suitably qualified and experienced service providers for the provision of cleaning services at a newly constructed multi-storey facility.

The facility includes:

• Offices and administrative areas; and
• 112 residential tenancies across 15 storeys, including shared internal and external common areas.

Cleaning services are required for offices, administrative areas, and all common areas only. Cleaning of individual residential units is expressly excluded from the scope of this contract.

The successful tenderer will deliver a consistent, high-quality cleaning service that supports a safe, hygienic, and welcoming environment for residents, staff, and visitors, in alignment with Mission Australia Housing values and service standards.

Scope of Services

• Cleaning services are required seven (7) days per week and include, but are not limited to, cleaning of:
• Office and administrative areas
• Level-by-level common areas including corridors, lift lobbies, and shared spaces
• Lifts, stairwells, and fire stairs across all 15 storeys
• Amenities, toilets, and shared kitchen facilities
• Bin rooms, bin chutes, and waste management areas
• Internal and external common ground areas, gardens, and open spaces
• Internal and external glazing (where safe and accessible)
• Periodic and programmed deep cleaning and floor maintenance

Services are structured across daily, weekly, monthly, quarterly, six-monthly, and annual frequencies.

A detailed scope of works, including specific tasks by area and service frequency, is provided in the supporting documents.

Contract commencement: Mid - End January 2026

Contract term: 12 months + two 2-year extension options

Tenderers must demonstrate:

• Proven experience delivering commercial, residential, or social housing cleaning services of a similar scale
• Capacity to service a high-use, multi-storey facility with structured cleaning schedules
• Strong work health and safety (WHS), infection control, and quality assurance systems
• Appropriate licences, certifications, and insurances
• An ability to work respectfully and professionally within a supported housing and community environment