Closed

NEMA Website Support and Maintenance

Tender ID: 600531


Tender Details

Tender #:
PCS-03144  
Status:
Closed
Publish Date:
17 November 2025
Closing Date:
28 November 2025
Closing Time:
11:59 PM (Australia/ACT)

Tender Description

This Tender is invited by the Issuer.

Requirements

Service Requirement: Website Maintenance and Enhancement

The requirement for this RFQ is to deliver end to end technical support, ensure fully functional NEMA website application (including supporting services for GovCMS updates), improve user experience and system services, maintain and improve security posture and optimise application performance.

Sustainment Services

The Supplier shall provide comprehensive sustainment services to ensure end-to-end application support and maintenance, including a whole-of-application lifecycle management plan.

Ongoing Support and Maintenance:

  • Provide in-service support, including emergency support, for business applications.
  • Correct errors and resolve incidents requiring Drupal theme or shared module configuration changes.
  • Deliver minor enhancements, development, and upgrades throughout the application lifecycle, including GovCMS updates.
  • Develop major enhancements or new business requirements requiring dedicated resources for requirements refinement, build, and testing.
  • Manage application release control, maintain production source code and environment, and oversee third-party configuration changes and release management.
  • Perform incident and problem management, including root cause analysis, issue resolution, and prevention initiatives.

Maintenance Services

GovCMS will manage Drupal lifecycle planning, security updates, and shared module deployment, which may require periodic upgrades across all NEMA theme components and configurations.

Maintenance Activities Include:

  • JavaScript updates
  • SCSS script updates
  • Bootstrap customisation
  • Drupal form modifications
  • WCAG compliance changes
  • User guide updates

Application Development Services

The Supplier shall proactively respond to current and future NEMA requirements, anticipating needs and adjusting services for new functional requirements or major changes to existing web components.

Development Path for New Requirements or Major Enhancements:

  • Business needs analysis and requirements development (including technical requirements)
  • Design
  • Build and configuration
  • Testing
  • User acceptance testing
  • Transition and deployment into production
  • Verification and validation (pre- and post-production)
  • Update system design documentation, including architectural diagrams, security configurations, integration points, as-built documents, and operational procedures

Please refer to the Statement of Work for detailed requirements.