Facilities Maintenance

⁠⁠⁠Triple Zero Victoria (TZV) formerly Emergency Services Telecommunications Authority, was established in 2023. Triple Zero Victoria provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES.

Triple Zero Victoria also provides advanced, operational communications for Victoria’s emergency services. This supports police, fire, ambulance and VICSES personnel in the field.

Emergency call-taking and dispatch is at the heart of what Triple Zero Victoria does. Triple Zero Victoria’s call-takers are on the phone with callers when emergency help is needed most. In tandem, Triple Zero Victoria dispatchers relay critical information to the emergency services to get units to the scene. In 2024-25, Triple Zero Victoria (TZV) answered 3.09 million calls for assistance, representing a call every 10.2 seconds or 8,491 calls a day.

Call-taking and dispatch services are delivered from three State Emergency Communications Centres (SECCs) located at Ballarat, Burwood East and Williams Landing.

TZV is seeking to appoint a preferred provider to deliver comprehensive Facilities Maintenance services.

These services will include, but are not limited to:

• Preventative Maintenance
• Coordination and Scheduling Obligations
• Incidents, Request & Resolutions
• Change Management Activities
• Reactive Maintenance
• Ad-Hoc, Minor Repairs & Requests
• Notifications, Remote Access & Alarm Monitoring
• Priority Incident Response
• Out of Hours Processes
• Corrective Maintenance & Minor Works Quotes
• Key Personnel & Subcontractor Management
• Asset Management
• Meetings & Reporting
• Site Critical Document Governance
• Value Adding Initiatives
• Health, Safety & Environmental Management

Briefings

Tally Ho Site Visit

A briefing session will be held at Level 1/ 33 Lakeside Drive, Burwood East, Victoria, Australia, 3151 on 4 May 2026 03:08 pm.

Notes: 10:00 to 12:00

A site visit is a pre-requisite to submission and consideration of a bid.

Attendance at the briefing is a pre-requisite to submission and consideration of a bid.

Registration closes on 30 April 2026 03:09 pm

Williams Landing Site Visit

A briefing session will be held at 107 Overton Road, Williams Landing, Victoria, Australia, 3027 on 5 May 2026 03:08 pm.

Notes: 10:00 to 12:00

A site visit is a pre-requisite to submission and consideration of a bid.

Attendance at the briefing is a pre-requisite to submission and consideration of a bid.

Registration closes on 30 April 2026 03:09 pm

Ballarat site Visit

A briefing session will be held at 15 Enterprise Grove, Mount Helen, Victoria, Australia, 3350 on 6 May 2026 03:08 pm.

Notes: 10:00 to 12:00

A site visit is a pre-requisite to submission and consideration of a bid.

Attendance at the briefing is a pre-requisite to submission and consideration of a bid.

Registration closes on 30 April 2026 03:09 pm

Wesley Court Site Visit

A briefing session will be held at Level 1, 12 Wesley Court, Burwood East, Victoria, Australia, 3151 on 4 May 2026 03:08 pm.

Notes: 12:00 to 13:00

A site visit is a pre-requisite to submission and consideration of a bid.

Attendance at the briefing is a pre-requisite to submission and consideration of a bid.

Registration closes on 30 April 2026 03:09 pm