Case Management System

HRV has identified the need to modernise and consolidate its current case management, risk, and health and safety systems, which are currently fragmented, inconsistent in use, and heavily reliant on manual processes. This has led to inefficiencies, inconsistent data capture, limited reporting capability, and challenges in meeting governance and compliance expectations.

Internal reviews and stakeholder consultations have highlighted the need for a unified, intuitive system that provides clear visibility across operational areas, improves the timeliness of issue resolution, and enables proactive risk identification and mitigation.

Several technology options were considered, including the enhancement of existing systems and the procurement of multiple point solutions. These approaches were discounted due to complexity, integration challenges, and lack of scalability. A single, integrated platform was identified as the most effective and efficient approach to meet the HRV’s needs, support digital transformation, and reduce administrative burden.

The solution will also align with broader strategic priorities, including improved data governance, organisational risk management, safety, and compliance with obligations under the Public Records Act, privacy legislation, workplace health and safety laws, and relevant regulatory frameworks.

This requirement aligns with broader digital transformation initiatives and the implementation of improved governance, risk, and compliance practices across HRV.