Awarded

Supply and Implementation of ITSM Toolset Solution

Tender ID: 598681

Tender Details

Organisation:
City of Melville
Tender #:
RFT252618  
Status:
Awarded
Closing Date:
20 November 2025
Closing Time:
02:00 PM (Australia/West)
Awarded Date:
24 February 2026

Tender Description

⁠⁠⁠The City of Melville is seeking quotations from qualified vendors for the supply and implementation of an ITSM Toolset solution, including an ITIL-based IT Service Desk ticketing system.

Vendors must demonstrate the capability to supply the solution and the expertise to implement it in line with ITIL best practices. The solution should support core service management functions such as incident management, service requests, change management, and reporting. Please refer to the attached documents for full details of this request

Location

Western Australia   :   Perth Metropolitan  

Category

Information & Communication Technology   :   Software & Application Development Services   :   Software Purchasing & Leasing Supply   :   Software Support & Maintenance Services  

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