Closed
Supply and Implementation of ITSM Toolset Solution
Tender ID: 598681
Tender Details
Organisation:
Tender #:
RFT252618
Status:
Closed
Publish Date:
29 October 2025
Closing Date:
20 November 2025
Closing Time:
02:00 PM (Australia/West)
Tender Description
The City of Melville is seeking quotations from qualified vendors for the supply and implementation of an ITSM Toolset solution, including an ITIL-based IT Service Desk ticketing system.
Vendors must demonstrate the capability to supply the solution and the expertise to implement it in line with ITIL best practices. The solution should support core service management functions such as incident management, service requests, change management, and reporting. Please refer to the attached documents for full details of this request