ED Admission Self Check-in Kiosk System

Background and Overview:

Austin Health is seeking to identify and pre-qualify experienced and capable suppliers to provide a Self service check-in Admission Kiosk for the Emergency Department (ED). The purpose of this PQQ is to assess potential suppliers’ technical capability, experience, compliance with healthcare standards, and ability to integrate with Cerner EMR for demographics, clinical data, and payments.

The selected supplier will be responsible for delivering a robust, user-friendly, and secure self-service kiosk that enables patients to register efficiently upon arrival, including features such as QR code scanning and mobile check-in options. The solution must support operational workflows in a busy ED environment and comply with relevant privacy, security, and accessibility requirements. The proposed system is able to create pre-arrival form within FirstNet (No episode is to be created until the patient is seen by clinical staff).

The aim of the questionnaire is to:

• Identify suppliers with experience in delivering self-service kiosk to a busy ED department in large metro tertiary healthcare service

• Identify the number of suitable suppliers in the Australian market

• Identify suppliers with Health Sector experience within Australia

• Identify supplier's capability to integrate the Kiosk with Cerner (Oracle Health) EMR

• Understand different service models that will help develop the scope for our future RFQ

• Understand suppliers proposed resourcing structures for this type of project

• Understand the total cost over the product’s lifespan

Following the evaluation of the PQQ submissions, suitable suppliers may be shortlisted and invited to respond to a formal Request for Quote (RFQ).

Further information on this next market engagement will be shared with these shortlisted suppliers.

Timeline and submission date:

Deadline for questions: COB 4 November 2025

Submissions Due Date: 2:00PM 7 November 2025

All communications are to be directed to the Procurement Specialist at procurement@austin.org.au