Closed
Provision of IT Service Desk Services for the Department of Health, Disability and Ageing
Tender ID: 596188
Tender Details
Organisation:
Tender #:
Health/24-25/E25-265
Status:
Closed
Publish Date:
30 September 2025
Closing Date:
10 November 2025
Closing Time:
02:00 PM (Australia/ACT)
Tender Description
The Department of Health, Disability and Ageing is seeking to engage a qualified and experienced Service Provider (ITSD Partner) to deliver Managed IT Service Desk (ITSD) within a complex multi vendor environment (MVE).
The ITSD Partner will be responsible for providing Level 1 support services, acting as the first point of contact for IT related incidents and service requests. The services will be delivered in alignment with the Department’s Service Integration and Management (SIAM) model and will support a multi-channel communication approach including phone, email, webchat and self-service portals.
Location
Western Australia
:
Gascoyne
:
Goldfields/Esperance
:
Great Southern
:
Kimberley
:
Mid West
:
Peel
:
Perth Metropolitan
:
Pilbara
:
South West
:
Wheatbelt
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Barkly : Big Rivers : Central Australia : East Arnhem : Greater Darwin : Top End
Australian Capital Territory
Tasmania
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Barkly : Big Rivers : Central Australia : East Arnhem : Greater Darwin : Top End
Australian Capital Territory
Tasmania
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