The maintenance of back-end CCTV software which supports the electric urban fleets, and the diesel intrastate fleet is required under this contract. Maintenance of on-board equipment and the on-board equipment software for PTA’s diesel intrastate fleet is managed by PTA and support for this equipment and software is required.

The primary requirements include:

• Provide the PTA with ongoing maintenance support for DRU (Digital Recording Unit) software applications and DRU hardware.
• Provide on-call support to ensure that CCTV footage can be obtained from the railcars following an incident.
• Provide monthly reports of the status of equipment on trains.
• Provide monthly reports of the status of viewing station equipment at PTA locations, including contractor licensed areas on PTA property.
• Provide support for maintenance and repairs to failed hardware and equipment.