Whole of Health Total Apparel Management

Delivery of a Total Apparel Management (TAM) solution covering the design, manufacture, inventory management, warehousing and distribution of uniforms, and an integrated Online Ordering Platform.

Project goals

The objective of this Tender is to establish a Total Apparel Management (TAM) solution that:

Delivers consistent, high-quality uniform supply to all Eligible Customers, with a focus on the NSW Health Cluster,

• Improves operational efficiency through integrated systems for ordering, reporting, and stock management,
• Provides streamlined, end-to-end service delivery, including made-to-measure garments and on-site fittings where required,
• Supports effective governance and performance monitoring aligned to the Principal’s strategic objectives, and
• Meets NSW Health’s requirements for sustainability, ethical sourcing, and regulatory compliance.

Scope

This tender seeks a Total Apparel Management (TAM) solution to support NSW Health’s uniform program, including the design, supply, and distribution of uniforms, footwear, and PPE (including made-to-measure items), as well as inventory management, returns handling, on-site fittings, and customer service. It also requires a secure Online Ordering System integrated with HR, payroll, and finance systems, and participation in governance and performance reporting. Optional services include end-of-life uniform recycling in line with NSW sustainability policies.

Additional details/instructions

A Industry Briefing will be held on Tuesday 12 August 2025 11:00-11:45am AEST. Please pre-register with the following link:

Industry Briefing.

Following the Industry Briefing a Samples viewing will be available to tenderers by appointment only.

Date: Thursday 14 August 2025

Location: Newcastle/Charlestown

Time: By Appointment. (1 hour limit per tenderer, maximum 2 representatives.)

Requirements

Mandatory requirements

Modern slavery *

Office supplies - Clothing and uniforms

This procurement category has a heightened risk of modern slavery.

You will be asked to provide information about modern slavery risks in your business and any actions you have taken to address these. You can visit the NSW Anti-slavery Commissioner’s GRS webpage for more information.

Do you agree to provide this information?

Response type

Checkbox (Agree)

Social procurement (Aboriginal Procurement Policy) *

Healthcare

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

Social procurement (Shorter Payment Terms Policy) *

Healthcare

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

Social procurement (SME Policy) *

Healthcare

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

Opportunity requirements

1. RFT Part B- Statement of Requirements

Part B (Specifications) to Request for Tender (also Attachment 3 (Requirements Documents) to the Standing Offer Arrangement).

Response type

Checkbox (Agree)

2. RFT Part C2- Product and Pricing Schedule

RFT Part C2- Product and Pricing Schedule

Submission Content Overview

1. NSW Health

2. NSW Ambulance

3. Design Iterations

4. Recycling

5. NSW Health Allocation Matrix

6. NSW Ambulance Allocation Matrix

7. Workstream Numbers

8. Footwear Allocation

9. Financial

10. Sourcing Service

Response type

File upload (Multiple)

3. RFT Part A & C1

RFT Part A - Terms and Conditions

RFT Part C1 - Response Schedules

Please note, Part A and Part C1 are combined files.

Response type

File upload (Multiple)

4. RFT Part C3 -Supplier Security Assessment Questionnaire

RFT Part C3 -Supplier Security Assessment Questionnaire

Response type

File upload (Multiple)

Response templates

5. RFT Part D - Proposed Standing Offer Arrangement

RFT Part D - Proposed Standing Offer Arrangement

Response type

Checkbox (Agree)

Related documents

RFT Part D - Proposed Standing Offer Arrangement.pdf (1589 KB)

Evaluation

Assessment Criteria

General assessment criteria that was used to evaluate this opportunity

• Capability
• Experience
• Financial capacity
• Price
• Organisational capacity
• Compliance
• Sustainability
• Innovation
• Social outcomes

Terms and conditions

Global terms and conditions

• buy NSW Tenders Terms and Conditions (210 KB)

Opportunity specific terms and conditions

• RFT Part A & C1.docx (256 KB)

Notices

25-Aug-2025 7:45 AM

Response to clarifications and updated NSW Health and Ambulance Colour Configuration. This Addendum 3 contains information and attachments relating to the above Request for Tender (RFT). It is the responsibility of the tenderers to be aware of this Addendum and its contents, taking these factors into consideration for inclusion when developing an offer for this tender.

• HSSP_HC25_637-Whole of Health Total Apparel Mgt -Addendum 3.pdf (199 KB)

• Ambulance Colour Configuration V2.xlsx (36 KB)

• NSWH Colour Configuration V2.xlsx (222 KB)

20-Aug-2025 1:58 PM

Response to clarifications and updated RFT Part B Statement of Requirements. This Addendum 2 contains information and attachments relating to the above Request for Tender (RFT). It is the responsibility of the tenderers to be aware of this Addendum and its contents, taking these factors into consideration for inclusion when developing an offer for this tender.

• HSSP_HC25_637-Whole of Health Total Apparel Mgt -Addendum 2.pdf (182 KB)
• RFT Part B- Statement of Requirements V2 Clean.pdf (605 KB)
• RFT Part B- Statement of Requirements V2 Mark-up.pdf (608 KB)