The Business Analyst role at Defence Housing Australia (DHA) involves conducting analysis, design, and specification of new and existing IT systems to support business operations. The role requires gathering business requirements, facilitating workshops, and translating business needs into technical specifications. The Business Analyst provides expert advice to system users, investigates complex issues, and recommends solutions to improve processes and enhance customer service. This position acts as a bridge between DHA’s business areas and the software development team, ensuring effective collaboration and successful project outcomes