Debt Collection Services
Tender ID: 586273
Tender Details
Tender Description
South East Water is looking to appoint a suitable, qualified Supplier to provide debt collection services to work collaboratively with our in-house credit team to provide the most cost-efficient and effective debt recovery process, taking into consideration the following business requirements and debt collection legislation and guidelines.
South East Water conducts meter readings every business day either manually in the field or digitally via IoT meters, based on a quarterly district schedule. Following the meter readings, customer bills are generated, and customers are given 14 days to make payment. Typically, unpaid accounts receive reminders, final notices, email, and SMS’s before being referred for mercantile action.
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