Contact Centre Transformation Procurement Advisor
Tender ID: 585378
Tender Details
Tender Description
The Australian Taxation Office (ATO) has a requirement for an ICT procurement specialist, herein referred to as the ‘advisor’. The ‘advisor’ will provide services to all phases of a procurement process for the purpose of refreshing/transforming ATO’s end to end contact centre solution and is inclusive of the overarching Contact Centre managed services contract. The transformation of the ATO’s Contact Centre solution will be based on the ATO’s business, technical and commercial requirements.
The ‘advisor’ will lead, facilitate and participate in all definitional, selection, evaluation phases including product demonstrations and workshops supporting the ATO and the ATO’s Technical Advisor in the evaluation of solution options and pricing.
Estimated start date: Friday, 01 August 2025
Initial contract duration: 01 August 2025 - 31 December 2026
Extension term: Other
Extension term details: 4 x 6-month extensions
Number of extensions: Buyer has not provided these details
Location of work: ACT, NSW, NT, QLD, SA, TAS, VIC, WA
Working arrangements: Hybrid
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Barkly : Big Rivers : Central Australia : East Arnhem : Greater Darwin : Top End
Australian Capital Territory
Tasmania
