Data analytics services to support payment management in the Home Care Packages Program, for the Department of Health and Aged Care
Tender ID: 584774
Tender Details
Tender Description
This Tender is invited by the Issuer.
About the project
Services are to be provided on a time and materials basis, invoiced monthly and in arrears, based on the days worked. Outputs are to be tracked in 15-minute intervals, by the specified personnel based on agreed rates for the following activities to:
- Lead interrogation and analysis of data to inform process development and next stages of the project.
- Undertake continuous improvement of processes and supporting documentation including standard operating procedures (SOPs), work instructions and workflow trackers.
- Manage correspondence with impacted providers.
- Undertake the assessment of claims as provider responses are received.
- Undertake reporting of outcomes, status, issues and risks.
- Regular internal engagement with the Support at Home Policy and Operations Branch (SaHPOB) to ensure the work is on track.
- Produce and maintain throughout the contract term a Document Handover Pack in the form of a SOPs and other artefacts and their associated storage locations.
| Documentation
| Deliverable Description
| Timing |
| Work / resource plan for assessments
| Workplan with named resources for assessments
| 31 May 2025
|
| Data report on assessment activities
| Weekly report with outcome categories and volumes
| Weekly reports
|
| Maintenance of standard operating procedures
| Maintain existing and develop additional standard operating procedure documents as needed
| Ongoing |
| Document Handover Pack
| Data analysis, assessment artefacts and associated storage locations
| Contract End
|
Acceptance of Deliverables
The Supplier will provide to the Buyer the deliverables in a form which reflects the agreed acceptance criteria and or otherwise as the parties may agree to in writing prior to delivery.
The only basis for rejection of deliverables will be the material failure of the deliverables to comply to such description or acceptance criteria or does not adequately respond to the feedback provided by the Buyer.
Deliverables will be deemed accepted if not rejected by Buyer by providing written notice within 14 business days of invoice being sent to the Department.
The deliverables must be fit for the following purpose:
- Assessment of claims to support payment management in the Home Care Packages Program.
The Supplier agrees that the deliverables may be used by the buyer to provide shared services to other Commonwealth agencies.
Governance
Overall delivery management including schedule development, risk and issues management, dependency management and reporting.
Location
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Australian Capital Territory
Tasmania
