CFA is one of the world’s largest volunteer-based emergency services. There are over 52,000 volunteer members of which 30,000 are operationally trained and are supported by 900 administrative and support staff.

Situated in Victoria, CFA provides fire and emergency support to 4 million people and 224,000 square kilometres of land. This area includes more than 1 million homes, and covers all of rural Victoria, as well as provincial cities and towns (except State forests and National Parks), outer Melbourne suburbs including key growth suburbs.

Over 1,200 CFA Fire Brigades around Victoria respond to a wide range of emergency incidents 24-hours a day, including bushfires, house fires, industrial fires, road accidents, rescues, chemical spills, floods and other natural disasters. CFA also works closely with local communities to raise awareness about fire safety and plan for bushfires.

Partnerships with national, state and local governments, industry and brigades are essential to the successful operation of CFA. As a community service, CFA brigades are strongly supported by their local communities in responding to Victoria's fire safety and emergency management needs.

Please ask any questions via the online forum. There will not be a briefing at this stage. 

Mandatory Requirements

Provide an intake and triage phone service 24 hours per day, 7 days per week. The trained operator must explain the reason (as part of the triage) for the collection and use of the data. The caller will then be able to decide if they wish to proceed.

• CFA will provide a collection notice for the call taker to read prior to collecting any information. The collection of the information is by informed consent via a collection notice.
• All call takers must have experience/training in receiving and responding to disclosures in a person-centered, trauma-informed (PCTI) manner.
• All call takers must be accustomed to talking to adults, children, and young people who may be distressed or expressing heightened emotion.
• Details of each individual call received must be tabled in a report and forwarded to CFA no later than 24 hours from the time the call was received.
• Details of Report made through the intake service will be provided to CFA by no later than 24 hours from the time the call was received.
• The vendor will make relevant and appropriate reports to Victoria Police, Department of Families, Fairness and Housing (DFFH) and/or other Government agencies as required by legislative obligations and advise CFA of the same.