Queue Management System
Tender ID: 575286
Tender Details
Tender Description
Re: Notice of Tender – Queue Management System
Northern Health is releasing a Request for Tender (RFT) to select a service provider for Queue Management System at Northern Health is seeking to update its Queue Management System (QMS) to support outpatient services across multiple sites. The QMS plays an important role in managing patient flow, appointment notifications and check-ins, both for in-person and telehealth visits. As Northern Health continues to grow and adapt to increasing patient volumes, there is an opportunity to explore new capabilities that enhance operational efficiency and provide a streamlined experience for patients and staff. This sourcing event aims to identify solutions that build on the existing framework while meeting future demandsIndicative Timelines
| Activity | Date |
| RFT issued | 16 December 2024 |
| End of period for questions or requests for information | 24 January 2025 |
| Intended completion of evaluation of tenders | April 2025 |
| Intended Contract commencement date | May 2025 |
Tender documents can only be accessed through the Northern Health Source to Contract platform (JAGGAER Advantage)
Jaggaer registration
Interested suppliers will need to register their details in Northern Health Source to Contract platform (Jaggaer).
https://healthsharevic.org.au/register/
If you do not have a current account in Jaggaer please register before the release of tender using the below links to access tender documentation on time.
Please see the below links and follow the instructions:
- https://healthsharevic.org.au/procurement-guidance/procurement-portal/
- https://healthsharevic.org.au/assets/Help-Centre-FAQ-documents/Using-the-JAGGAER-Advantage-Procurement-Portal-Supplier-Guide.pdf
If you require additional support, please see the contact details below.
Thank you,
Shanika Silva
Procurement Specialist, Procurement Services & Supply Chain
Northern Health
185 Cooper Street Epping Vic 3076
T (03) 8405 8658 M (04) 93 642 500 | www.nh.org.au
Location
