Open Arms Website User Testing
Tender ID: 557736
Tender Details
Tender Description
This Tender is invited by the Issuer.
The Open Arms website is a key communications channel of the Open Arms – Veterans & Families Counselling (Open Arms) program. It contains clinically informed digital tools, resources and support information for clients and trusted advisers. The information architecture, content, and design of the Open Arms website has not changed significantly since 2020.
It is proposed that user testing be undertaken to review the effectiveness of the Open Arms website for key audiences. The most suitable approach for user testing will be developed in consultation with the successful supplier but might include a combination of qualitative and quantitative research.
Aspects that might be tested include, but are not limited to:
- Website information architecture (e.g. site structure)
- Content readability
- Website design
- Content accessibility and relevance
The preferred supplier will deliver a report that includes:
- Details of the user testing
- User testing methodology
- An overview of insights from the user testing
Key recommendations based on insights from user testing and website best practice.
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Barkly : Big Rivers : Central Australia : East Arnhem : Greater Darwin : Top End
Australian Capital Territory
Tasmania