Interactive Voice Response Solution
Tender ID: 526686
Tender Details
Tender Description
Suppliers are invited by the State of Queensland (acting through the Department of Transport and Main Roads) to submit an offer for Invitation to Offer No. TMRICT22086 for Interactive Voice Response (IVR) Solution as specified in PART B - Contract Documents (specifically Schedule TMR1 – Requirements and references therein).
TMR requires a new IVR solution that can fulfil customer enquiries in channels like digital where the customer would be able to self-serve without the need to enter the voice channel. It is expected that the IVR Solution will be able to scale to meet peak demands and provide improved quality and accuracy of utterance support.
The Contract will cover the following requirements (see PART B - Contract Documents – Schedule 1 Requirements for full details)
- In scope of the IVR Solution is:
- Software/Software as a Service
- Support and maintenance of the solution
- Systems Integration to integrate:
-with TMR's telecommunication systems
- the Traveller information Systems; and
- ICT Professional Services including training, establishment of the business content, change management services.
The following is out-of-scope for this Contract:
- Payment Gateways; or
- Supporting channels such as the QLD Traffic App or online services
- Telecommunications services; and
- Changes to or support of the current solution.
Location
Similar Tenders
Open opportunities matching this tender's categories and regions.