Closed

Debt Collection Services

Tender ID: 520238


Tender Details

Organisation:
Tender #:
TQC0012720  
Status:
Closed
Publish Date:
3 March 2023
Closing Date:
29 March 2023

Tender Description

⁠⁠⁠TAFE Queensland (the Customer) is the largest and most experienced provider of vocational education in the state. Each year TAFE Queensland enrols over 120,000 students across a network of 50 campuses in Queensland, internally organised into 6 geographic regions. Our offering spans foundation skills and entry level qualification to high education degrees across more than 500 programs. TAFE Queensland’s Finance team has a need to procure a provider to manage debt collection services for all TAFE Queensland regions.

TAFE Queensland has issued this Invitation to Offer with the objectives of establishing a Contract with a supplier who can provide debt collection services for all TAFE Queensland regions.

The initial proposed contract term will be 3 years plus 2 x 12 month extension options.

Business objectives:

  1. Deliver process efficiencies by providing the most efficient and cost effective mechanism for the provision of debt collection services;
  2. Establish a set of agreed standard terms and conditions
  3. Ensure TAFE Queensland Finance benefits from discounted pricing; and
  4. Have an agreed standard of customer service and responsiveness.