Request for Tender: Provision of care finder services in north western Melbourne

⁠⁠⁠The Australian Government Department of Health and Aged Care is funding Primary Health Networks (PHNs) across Australia to commission a new care finder program to help older people navigate the aged care system.

The Victorian PHNs have worked collaboratively to develop a consistent approach to commissioning for the care finder program.

The Request for Tender to provide care finder services in the North Western Melbourne Primary Health Network (NWMPHN) region was released on 14 September 2022.

Key dates

• Tender release: 14 September 2022
• Tender closure date: 3pm (AEDT), Wednesday, 12 October 2022

Market briefing
A market briefing for organisations interested in responding to PHN tenders for provision of care finder services in Victoria was held online on Monday 12 September 2022. This session was hosted collaboratively by the 5 Victorian PHNs. The briefing included information about the commissioning and contracting process, PHN probity obligations and the steps that will follow the closure of the tender period.

A recording of the market briefing webinar and a copy of the questions and PHN responses will be shared on the respective PHN tender portals by 16 September 2022.

About care finder services
NWMPHN will commission service providers to establish, deliver and maintain specialist and intensive assistance to people within the target population.

This will include:

• supporting older people to understand and access aged care, and connect with other relevant supports in the community
• specifically assisting people within the target population to access My Aged Care
• transitioning existing Assistance with Care and Housing service providers to deliver the care finder program.