Care Finder Program Tender

⁠⁠⁠Darling Downs and West Moreton PHN are seeking to commission organisations to deliver the care finder program. The program commences on 1 January 2023 with a ramp up period up to 31 April 2023 when the service is expected to be fully operational.
The care finder program is designed to assist older people in accessing and understanding the aged care system. Care finders will provide specialist assistance to help connect participants to relevant programs and supports in the community.

The care finder target population is people who have one or more reasons for requiring intensive support to interact with My Aged Care (either through the website, contact centre or face-to-face in Services Australia service centres) and access aged care services. These reasons may include:

• isolation or no support person (e.g., carer, family, friend or representative) who they are comfortable to act on their behalf and/or who is willing and able to support them to access aged care services via My Aged Care.
• communication barriers.
• difficulty processing information to make decisions.
• resistance to engage with aged care for any reason and their safety is at immediate risk or they may end up in a crisis situation within (approximately) the next year
• past experiences that mean they are hesitant to engage with aged care, institutions or government.