Closed

Support Service Coordinator

Tender ID: 501777


Tender Details

Tender #:
-  
Status:
Closed
Publish Date:
11 August 2022
Closing Date:
28 August 2022

Tender Description

⁠⁠⁠Summary

 
The Pacific Labour Facility (PLF) facilitates seasonal and longer-term work opportunities for Pacific workers in Australia. It connects Australian employers with Pacific workers under the newly introduced Pacific Australia Labour Mobility (PALM) scheme which combines the existing Pacific Labour Scheme (PLS) and Seasonal Worker Programme (SWP).
 
Description
 
The Support Service Coordinator (SSC) will have responsibility for management of the 1800 Support Line and will apply an intake and triage approach to issue response and resolution. This will include provision of relevant program information and advice; forward-referral of matters to relevant internal PLF streams or external supports; and/ or escalation management of high-risk and critical incidents.


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