Care Finder Program - for the Provision of Aged Care Specialist and Intensive Assistance

⁠⁠⁠We are seeking to commission a suitably qualified organisation to deliver the care finder Program across the Nepean Blue Mountain region, including Blue Mountains, Hawkesbury, Lithgow and Penrith. The Care Finder program will commence from 1 April 2023.

The care Finder program is designed to assist older people in accessing and understanding the aged care system. Care Finders will provide specialist assistance to help connect participants to relevant programs and supports in the community.

Participants in the program may require intensive support due to:

• isolation or lack of a support person (eg. carer, family or representative) who they are comfortable to act on their behalf and/or who is able to support them in accessing aged care services via My Aged Care.
• communication barriers, including limited literacy skills.
• difficulties processing information to make decisions.
• resistance in engaging with aged care for any reason, where their safety may be at immediate risk, or they may end up in a crisis situation within the next 12 months.
• past experiences that mean they are hesitant to engage with aged care, institutions or government agencies.