Microsoft Teams System Administrator

⁠⁠⁠Please be advised that an Industry Briefing will be held to discuss the role and provide an opportunity for questions to be asked, please refer to the relevant attached document to attend.

The AEC is seeking the services of a Microsoft Teams System Administrator within the AEC Services Operations section of the Digital Technology Branch.

Purpose of the role and Key Position Responsibilities

The Microsoft Teams System Administrator will support the Assistant Director Service Management in the provision and delivery of key functions for the AEC’s Microsoft (MS) Teams application within the AEC Service Operations section.

This will include participating in system planning for short- and longer-term initiatives; and the role is responsible for undertaking work that is moderately complex and/or sensitive in nature, sometimes under limited direction, utilising expertise, and knowledge within the area of ICT service management.

The Microsoft Teams System Administrator will be required to:

• Administer the AEC’s Microsoft Teams applications and its associated apps, including the creation of new Teams, administration of team ownerships, provision of troubleshooting and defect management, monitoring and management of Team’s incidents
• Develop test plans and scripts, and lead testing of new apps, setting updates and other function changes, conduct testing for all new releases, and prepare and implement change requests.
• Develop and maintain key documentation to support the system’s administration, such as policies, procedures, change control, audits, health check assessments, and other reporting including briefs and reports to senior executives as required.
• Provide system support to users, including training and the development of user guidance material and supporting live events.
• Work collaboratively with other related IT areas involved in updating and maintaining the Teams environment.
• Undertake analysis on complex issues affecting Microsoft Teams, and provide expertise and advice.
• Develop and support key internal and external relationships, including managing stakeholders to achieve work area and agency goals.
• Recommend decisions using good judgement, expertise and knowledge governed by legislation, regulations, best practice principles or relevant operating instructions and procedures.
• Contribute to doctrine, election preparation and delivery activities in accordance with the election readiness framework, according to individual accountabilities and responsibilities.
• Provide backup support to other system administrators within the AEC Service Operations section, and other additional duties or assume responsibility of functions as directed from time to time.
• Perform support functions outside of standard bandwidth hours as required during an Electoral Event.

Selection Criteria

Essential

• Knowledge and experience in system administration
• Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, and its relationship to system administration.
• Experience in successfully setting priorities and delivery quality results on time.
• Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network
• Proven analytical abilities with the ability to facilitate change and contribute to business improvement strategies.
• Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

Desirable

• 3 years Microsoft Teams Administration experience

Submission Format

Please note, for your submission to be compliant the information requested in the attached submission form must be supplied, either in the form itself or an equivalent templated form from your organisation.

All documents are to be combined and submitted as one PDF.