Desktop Support Technician x 2
Tender ID: 484148
Tender Details
Tender Description
The Department of Prime Minister and Cabinet (PMC) require Desktop Support Technicians to join the Desktop Support team.
The Desktop Support Team is responsible for the deployment and management of end-user hardware and software, as well as a range of networking, mobile and telephony products, and provide high quality customer service to a range of internal and external clients.
Duties include:
• Management of incidents and requests using approved IT Service Management tools
• Windows 10 and Office 365 System Administration
• Preparation and deployment of Windows 10 and mobile devices
• Face-to-face and remote user support (including for VIP staff)
• Provide videoconferencing support to Departmental staff
• On-call as required (weekdays and weekends)
• Other duties as directed
The position is expected to be full time – an average of 40 hours per week, and will be based at sites in the ACT. Travel to sites outside of the ACT is minimal and occasional out of hours work will also be required periodically. The successful candidate will be required to work onsite in our Canberra Office, however flexible working conditions will be considered upon request.
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