1 x Junior Salesforce Administrator - Greenway ACT

⁠⁠⁠Position Purpose

The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels. We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component.

The Office of the CIO (OCIO) is seeking an enthusiastic and proactive junior salesforce administrator to join our support team in a Level 2 role. Whilst primarily working within the Salesforce platform, the candidate will gain exposure and experience in various integrated systems as part of providing comprehensive support for the overall service.

Duties

• Obtain a detailed understanding of the organisations complex business processes and associated business rules
• Work out of a Level 2 support queue, investigating, triaging and resolving tickets and support requests raised by users
• Assist the team with administrative functions including access and authorisation provisioning, maintaining user roles, monitoring application metrics, security settings, profiles, sharing rules, workflow rules and data integrity
• Perform debugging and interrogation of logs to investigate issues
• Utilise various tools and applications to assist with troubleshooting, including integration and monitoring platforms where required (Mulesoft and Splunk)
• Work closely with the Level 3 support team, to facilitate the development, deployment, and testing of fixes and minor changes to resolve tickets
• Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
• Assist the team with data gathering, data analysis and reporting requirements
• Create and maintain documentation on processes and configuration
• Provide guidance and develop materials for the Level 1 Service Desk team
• Assist the team with testing of defect fixes and minor enhancements
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users