System Support Officer

⁠⁠⁠The AEC is seeking to engage a System Support Officer to support the Information and Knowledge Management Section.

Purpose of the role

The System Support Officer is a temporary full-time position to assist the Information and Knowledge Management section in the ongoing support of the electronic document and records management system prior to and during the 2021/2022 federal election. The role reports to the Director, Information and Knowledge Management.
The role is responsible for undertaking work that is moderately complex and/or sensitive in nature, under limited direction, using expertise and knowledge within the area of records and information management.

Key position skills and responsibilities

• Conduct system administration tasks to support the implementation and ongoing maintenance of the electronic document and records management system (EDRMS), ObjectiveIM.
• Conduct quality assurance activities to ensure usage is compliant with Information Management standards and policies.
• Develop and support internal and external relationships, including troubleshooting and working with internal areas on system changes to support improved alignment of business processes and system usage.
• Lead and assist ObjectiveIM user training as required, and provide ongoing support to users.
• Provide accurate advice, guidance and training on recordkeeping within the electronic document and records management system.
• Analyse and collate statistical information and develop reports for stakeholders in relation to records management and system usage.
• Make and communicate decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures.
• Contribute to the management of paper records including advice, and digitisation of records in accordance with the associated legislation.
• Create and maintain records and information in accordance with the Archives Act 1983.
• Other tasks as directed.

Qualifications, skills and experience

Mandatory

• Minimum of 3 years using and supporting an Objective records environment.
• Expertise in the ongoing administration of an electronic document and records management system within a federal government legislative environment
• Skills and experience supporting users of an electronic document and records management system, including providing on the ground assistance, training and troubleshooting, utilising a range of tools.
• Experience in conducting records management and system quality assurance activities to maintain a robust and compliant information management environment.
• Demonstrated organisational skills, including the ability to meet deadlines while exercising sound judgement.
• Demonstrated understanding of recordkeeping principles and Information Management governance and their alignment to paper and digital practices within the system’s environment.
• Good oral and written communication including stakeholder engagement, and the ability to represent the information and knowledge management team in a professional manner.

Desirable

• Relevant tertiary qualifications in ICT or a related field.
• Demonstrated knowledge of Commonwealth frameworks, including ICT frameworks.

Important Information on Submission format

All documents are to be combined and submitted as one PDF attachment.
This should include
- Cover page containing Recruitment Consultant/Account Manager contact details and summary
- Response to the above Selection Criteria, please include one-page summary (maximum 500 words)
- Candidate Resume