1x EL1 Project Manager/Jira Design Specialist (Geelong and Melbourne)

⁠⁠⁠About the Role

The EL1 Project Manager (Labour Hire) is accountable under broad direction to undertake very complex work that delivers quality outcomes across the functions of the NDIA.

The position is a team membership position within the NDIA and has a concurrent requirement to resolve issues and risks across a broad range of activities of substantial depth involving significant detail and to provide support to the team leadership of their work area in the planning and coordination of the team.

The EL1 Project Manager (Labour Hire) will coordinate and assume responsibility to undertake detailed or sensitive projects that may include performing varied activities involving many different and unrelated processes or methods that may impact on the strategic or operational outcomes that support the NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.

The position is responsible for actively managing key internal and external stakeholder relationships and may be required to represent and negotiate on behalf of the NDIA to advance the NDIA’s interests across a range of forums.

Responsibilities may include but are not limited to:

• Supporting program scoping, development, implementation, monitoring and reporting using Agile methodology.
• Managing the effective governance of projects and ensuring appropriate evaluation of progress, quality, cost activities and escalation as necessary.
• Providing advice on the use of Jira, Confluence and related applications to deliver the program requirements.
• Developing and implementing processes to ensure consistent use of Jira across work streams.
• Monitoring progress with design and build activities using Jira reporting functionality.
• Building the capability of project teams in establishing and monitoring project activity on Jira and Confluence.
• Supervising project activities and resources to deliver agreed outputs.
• Developing key relationships with Agency subject matter experts to support the delivery of appropriate project solutions.
• Performing independent research and analysis to determine operational solutions.
• Maintaining project artefacts including project management plans, scheduling and performance reports to ensure integrity of the project.
(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Capabilities of the Role

1. The NDIA work within a capability framework aligned to the Australian Public Service (APS) Work Level Standards. The capabilities detailed below are specific to the EL1 and EL2 levels.
2. Continuous Improvement
3. Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Building Customer Relationships

Ensuring that the customer’s internal or external needs are met; building productive relationships with high-priority customers; taking accountability for customer satisfaction and loyalty; using appropriate interpersonal techniques to prevent and resolve escalated customer complaints and regain customer confidence.

   Building Talent

• Planning and supporting the development of individuals’ knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.
• Planning and Organising
• Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.

Coaching

• Engaging an individual in developing and committing to an action plan that targets specific behaviours, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.

Decision Making

• Identifying and understanding problems and opportunities by gathering, analysing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimises probable consequences.
• Influencing
• Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.

Work Standards

• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Initiating Action
• Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.