SharePoint Level 2 Support
Tender ID: 462911
Tender Details
Tender Description
- Provide Level 2 Support for the SharePoint platform (permissions, site configurations, metadata management, etc. excluding software development or infrastructure management).
- Work with the SharePoint Development Team to resolve technical issues and enable a consistent end user experience and accessibility to content.
- Develop training resources for SharePoint users and Level 1 Service Desk Support, where required and as directed.
- Conduct technical training for SharePoint Content Managers
- Contribute to the development of SharePoint policies and strategies.
- Contribute to the records-management of SharePoint content (transfers, disposals, migrations) in accordance with Treasury’s Information Governance Framework and the Archives Act 1983.
- Respond to service requests for Lvl 2 SharePoint support in accordance with agreed SLAs
- Regular reporting on SharePoint content metrics, as directed/agreed
Location
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