Customer Service Team Lead
Tender ID: 454407
Tender Details
Tender Description
This Tender is invited by the Issuer.
Experienced, highly motivated and personable individual to join our team to lead a customer service desk function supporting buyers and sellers of digital products and services across government. The role involves establishing the customer service framework which includes processes, operational guides, systems enhancements, stakeholder engagement, communications and internal reporting to support excellent customer service. You will work across a team of procurement marketplace/panel subject matter experts to ensure that customer service operations provide a good experience for our users. An understanding of ICT procurement and a knowledge of the CPRs is highly desirable.
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