South East Water’s Priority Plumbing provides plumbing services to South East Water customers (internal and external), covering a wide range of scheduled and emergency plumbing services for both water and sewer. Priority Plumbing operates 24x7x365 days a year with the majority of works conducted during the normal business hours of 08:00 hrs – 17:00 hrs.

iota Services (iota) currently manages Priority Plumbing for South East Water as our appointed agent.

Work is either initiated on customer’s request through the South East Water Priority Plumbing contact centre or directly by South East Water. It is then allocated to each Contractor by the Priority Plumbing works coordinator.

Plumbing services predominantly occur within South East Water’s network area and are charged based on a schedule of rates and/or quoted works basis.

The general plumbing services include:

General Plumbing raised by Customers       Plumbing Services raised by South East Water

Scheduled general plumbing work                    Sewer / Storm water clearances,

Hot / Cold water service repairs                        CCTV services

Rainwater tank installations                               Dig out and repairs

Leak detection and repairs                                 Domestic water audits

Freezing of water services                                 Installation of check meters

Hydration station                                                Backflow prevention work

Hot Water Unit installation                                  Water restrictions

iota is seeking to establish a Preferred Contractor Arrangement with suitably experienced and qualified Contractors for General Plumbing Services (Priority Plumbing) for South East Water’s customers within our service area.