Closed

Tourist Refund Scheme Financial Service Provider

Tender ID: 411538


Tender Details

Tender #:
HOMEAFFAIRS/2011/RFT  
Status:
Closed
Publish Date:
30 January 2020
Closing Date:
4 March 2020

Tender Description

⁠⁠⁠The service provider will be required to provide an electronic facility for the receipt of payment information and to send the payment status of refunds to the Department of Home Affairs (the Department). The facility will need to be available to receive payment information 24 hours each day, seven days a week. The facility will be required to comply with all standards and security requirements set down by the Department.

Upon receipt of payment information, the service provider will be required to perform the following services:

  •  Payment Services
  •  Funding Request Services
  •  Data Transfer Services
  •  Reporting Services
  •  Responding to queries from the Department
  •  IT Support Services
  •  Client Self-service, payment status Portal
  •  Ad-hoc payment amendments as required