Business Realationship Manager (EL1 Equivalent)
Tender ID: 410599
Tender Details
Tender Description
This Tender is invited by the Issuer.
The NDIA Office of the Chief Information Officer (OCIO) requires the services of a Business Relationship Assistant Director (AD) to support the Business Relationship Management function of the Division. The position will support the engagement and maintenance of positive relationships with key internal and external stakeholders and will lead the OCIO’s “Front Door” function.
Duties
The AD will work independently to deliver the following outcomes:
Create positive engagement with key internal and external stakeholders through regular contact and communication on the delivery of ICT services
Manage the day to day running of the Business Relationship Management Office (BRMO) 'front door' function for the OCIO, investigating the business needs of stakeholders who require non-standard solutions (hardware, software, and services)
Work with internal Agency stakeholders to help resolve gaps between our ICT service offerings and their business requirements
Assist the Director in managing the delivery aspects of the OCIO’s vendor relationships, primarily with our ICT shared service provider, DHS.
Work with DHS to enable additional or changed shared services based on changing Agency needs
Monitor and improve the performance of BRMO service provision
Work with DHS to enable improvements in, and required changes to, their provided ICT services, to meet the needs of Agency users
Work with stakeholders to continuously improve external IT Relationship practices and services
Location
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