User research for current internal communications channels
Tender ID: 399588
Tender Details
Tender Description
This Tender is invited by the Issuer.
AMSA is seeking to undertake user research to inform the future direction and scope of our internal communication channels.
As a geographically and operationally diverse organisation, we are looking to:
- understand current communication channels, audiences, and user needs
- develop effective internal communications channels to support dissemination and use of strategic, business and operational information
- develop employee and role-based personas.
Required outcomes of this work will include interim and final reports encompassing:
- a desktop review of our existing communications channels
- internal communication channel recommendations
- high-level technology recommendations and indicative implementation costs.
Sellers should be able to apply a variety of user research techniques, such as attitudinal, behavioural, qualitative and quantitative as appropriate, and will need to apply the Digital Service Standard in this engagement.
Sellers will need to provide to AMSA digitised formats of the notes, data and any additional artefacts collected from research activities.
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