IT Service Desk OnSite Support Officer
Tender ID: 392607
Tender Details
Tender Description
This Tender is invited by the Issuer.
* Working as a member of a team, provide IT Service Desk and Onsite support services for the Department (and its portfolios) at the 1st and limited 2nd level support.
* Provide extended support for software, hardware and devices to VIP and staff with special needs.
* Installation and configuration of desktop hardware, software and other devices.
* Liaise with clients and other areas on technical support issues, problem resolution and assistance, through to resolution.
* Log, manage and process Incidents and emails in job queues through an ITSM database.
* Problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas.
* Utilise and contribute to the support material such as standard operating procedures and knowledge base.
* Assist in the development and maintenance of material for the operation of the section.
* Undertake other tasks as required or directed.
Location
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