Closed

IT Service Desk Onsite Support Officer

Tender ID: 384796


Tender Details

Tender #:
2854  
Status:
Closed
Publish Date:
7 May 2019
Closing Date:
20 May 2019

Tender Description

This Tender is invited by the Issuer.

⁠⁠⁠The Department requires the services of an IT Service Desk Onsite Support Officer to provide technical support to staff.

You will be working with the AGD IT Service Desk team.

* Provide IT Service Desk and Onsite support services for the 1st and limited 2nd level support.
* Provide extended support for software, hardware and devices to VIP and staff with special needs.
* Install/configure desktop hardware, software and other devices.
* Liaise with clients and others regarding technical support issues, problem resolution and assistance, through to resolution.
* Problem rectification and fault reporting including logging, escalation and coordination with team members.
* Utilise and contribute to support material for the operation of the section.
* Undertake other tasks as required or directed.



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