New Telephone System for Darwin City Council

⁠⁠⁠Council's current PABX telephony solution has become obsolete due to fast technological advancements. Expanding workforces and demand for the higher mobility cannot be obtained with the existing solution. Due old technology the functionality is limited to responded arising business needs. Furthermore the limited vendor support adds another layer of difficulty to perform day to day operations.

A. Current PABX is an Ericson MD110, with hardware distributed at three separate sites.
B. 30 PRI into Civic Centre.
C. 20 PRI into Bishop Street Operations Depot.
D. 220 desk phones, 136 mobiles, 10 conference phone, 25 executive phones, 15 button boxes and 20 headsets.
E. Telstra provide a 1000 range number block.
F. All council sites are interconnected via Vocus MPLS as detailed below.

Origin Destination Connection type
Civic Centre Operations 1Gb
Civic Centre Casuarina Library 100Mb
Civic Centre Nightcliff Library 100Mb
Civic Centre Karama Library 100Mb
Civic Centre Shoal Bay 250Mb
Civic Centre West lane (also connect to Civic Centre via 1Gb Wireless Link) 10Mb
Civic Centre Chan Building, Peering link with NTG and CDU 100Mb

Council requires its current PABX telephony solution to be replaced with a contemporary, highly available and resilient unified communications solution using IP-based technologies, enabled by devices that increase workforce mobility.
Installation of New PBX System
Connection to SIP phone Lines
Deployment of full IP Telephony
Integration with Customer Service Centre Switch
Ability to make calls from handset and 'soft phones' on IT equipment, for Example calling a contact from the laptop, PC or a conference call with multiple people from a single directory.
Improved reporting on call handling, volume and use.

High availability on premise solution.
Integration with Active Directory
Handsets require inline network connectivity at 1Gbps for desktops
Detailed call reporting or similar functionality
Soft phone or similar functionality
Mobile phone integration
Voicemail
Facsimile support
Hunt Groups or similar functionality
Auto attendant or similar functionality
Music of hold or similar functionality
Conference calling
Video conferencing
Support for call centre or similar functionality

Tender briefing session will be held 17 April 2019 between 16:30 to 18:30 at
Civic Centre, Harry Chan Avenue, Darwin.
Contracts Section