Service Designer - Sydney
Tender ID: 349576
Tender Details
Tender Description
You will be working with a multidisciplinary team to help to understand the overall service opportunity and transition from current state to an improved service, using service design techniques. Working collaboratively in the design process to ensure that user needs are understood and considered in decisions the team is making.
You will be working in a team comprising of a delivery manager, product manager, user researcher, technical lead, developers, business analysts, content designer and an interaction designer.
The service designer will have extensive experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard.The service designer will create and test hypotheses about user behaviour by using analytics, observing real users and acting on the results. You will be familiar with leading contextual user research, as well as leading co-creation workshops, idea generation, prototyping and blueprinting service solutions. The service designer will work in a multidisciplinary team to build world class government digital services. You will be helping government do the hard work to radically improve government information and services. This is for everyone: you will design to make services easy for everyone to be able to understand and use, with a focus on web standards, usability and accessibility. The service designer will have extensive experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard.
The service designer will create and test hypotheses about user behaviour by using analytics, observing real users and acting on the results. You will be familiar with leading contextual user research, as well as leading co-creation workshops, idea generation, prototyping and blueprinting service solutions.
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