Conflict Resolution Support Service
Tender ID: 304076
Tender Details
Tender Description
The Department of Education and Training is seeking responses for the provision of a comprehensive Conflict Resolution Support Service (CRSS) for a three year period with an option to extend the contract on a one plus one year period.
The provision of CRSS are for all DET school and non-school based employees in Victoria and will include:
* Mediation
* Conflict coaching
* Case conferencing and facilitated meetings
* Team conflict intervention
* Mediation is a structured negotiation process in which an independent person, known as a mediator, assists the parties to identify and assess options and negotiate an agreement to resolve their dispute.
* Conflict coaching is professional facilitated guidance on how to address a specific workplace conflict.
* Case conferencing and facilitated meetings comprise a meeting or meetings between the parties to a dispute supported by a meeting facilitator. Outcomes from the meeting/s are negotiated and agreed by the parties.
* Team conflict intervention supports resolution of conflict affecting more than two members of a work team where team climate, leadership, goal congruence, team roles or services are impacted and the team agrees a facilitated intervention to address the conflict will assist.
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