Queensland Health is seeking the services of:
* 24x7 Telecommunication Management (TM) Services (Service Desk) for the management of Queensland Health telecommunications services and facilities and the management of telecommunications inventory/CMDB maintenance; and
* Technical Design (TD) Services to provide project management, design and consultancy services for capacity and services upgrades to existing facilities and implementation/deployment of services to new health and hospital sites.

Within this ITO process it is intended to have an option for respondents to submit an offer for the TM Services only OR for the TD Services only, OR for both Services. Based on market responses, Queensland Health reserves the right to enter into 2 separate contracts or a single contract for these Services.

Vendors should note that the ‘Service Now (SNOW)’ ISTM platform is the delivery platform for Queensland Health ‘s existing TM services and that eHealth Queensland has also selected the SNOW platform for its InfoService Centre (ISC) which is due to come online in late 2016. This is expected to provide easier interface and synergies between the TM and ISC Service Desks.

ITO respondents will need to be:
* Queensland Government GITC v5.03 accredited;
* QAssure certified;
* Responsible for the delivery of all Services and meeting the requirements of the specifications to which they are responding.