AI Enabled GP Initiative: Communications in Practice Pilot Expression of Interest
Tender ID: 623789
Tender Details
Tender Description
Overview
The Hunter, New England, and Central Coast Primary Health Network (HNECC PHN) invites general practices to submit an Expression of Interest (EOI) to participate in the AI Communications (AI Comms) twelve (12) month pilot program.
The pilot is a targeted, test-and-learn initiative that will support selected practices to trial AI-enabled patient communication and reception tools within non-clinical, front-of-practice workflows.
Scope
The pilot will explore how AI can support routine administrative tasks, including:
- Phone calls
- Appointment booking and rescheduling
- Reminders
- Follow-ups
- FAQs
- After-hours enquiries
- Escalation to practice staff where required
Objectives
It is envisaged that the pilot initiative will enable project staff to:
- Test and validate AI Communications solutions in real world general practice settings
- Measure system usage and adoption across practices
- Assess usability and workflow integration within practice operations
- Evaluate the impact on administrative workload and efficiency
- Assess changes in patient access and communication performance
Funding
Fourteen (14) accredited General Practices will be selected to participate in the pilot, with funding of up to $10,000 (excluding GST) provided to each selected practice to support access to AI Comms tools for the 12-month period.
Eligibility
- Applicants must be accredited General Practices
Tender Briefing
An Information Webinar about the pilot will be held.
- Date: Wednesday 2 September
- Time: 12:00PM to 12:45PM
- Format: Virtual briefing
How to Apply
Expressions of Interest applications open on Monday 31 August, 2026 and close on Friday 25 September.
Location
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