Refurbishment of the Transwa Commercial Area - Ground Floor PTC

⁠⁠⁠Overview

The Public Transport Authority (WA) is seeking a contractor to undertake the refurbishment and reconfiguration of the Transwa Contact and Booking Centre, located on the ground floor of the Public Transport Centre (PTC).

About

The existing facility has undergone numerous incremental modifications over many years, resulting in a layout that no longer effectively supports current operational requirements, staffing levels, customer service delivery, or workplace functionality.

To ensure continuity of front counter ticketing services during the refurbishment works, a temporary facility was completed in July 2026. This involved the extension of the southern end of the Transwa Operations Office to create an accessible front counter facility accommodating two Transwa personnel. Access to this temporary facility is provided through the Operations Office, ensuring safe and secure staff ingress and egress.

Purpose

The proposed refurbishment will deliver a modern, fit-for-purpose contact centre environment designed to enhance operational efficiency, improve staff wellbeing, and strengthen customer service outcomes.

Upon completion, the refurbished Transwa Contact and Booking Centre will provide a modern, safe, accessible, and compliant workplace. The upgraded facility will enhance customer service delivery, support operational efficiency, improve staff amenities and wellbeing, and meet all applicable requirements of the National Construction Code (NCC).

Scope

• Refurbishment and reconfiguration of the Transwa Contact and Booking Centre on the ground floor of the Public Transport Centre (PTC)

Contractor Requirements

• Builder pre-qualification: Not applicable

Tender Briefing

A briefing session will be held for this opportunity.

• Date: 4 September 2026
• Time: 9:30 AM
• Location: 116 West Parade, Perth

Attendees should arrive 15 minutes early and report and sign in at Security.

Location

• Facility: Public Transport Centre (PTC), ground floor
• Map: View on Google Maps

Enquiries

• Contact: Kathleen Fryer
• Phone: (08) 93262031
• Email: kathleen.fryer@pta.wa.gov.au