ServiceNow Program – Lead Resource for outcome delivery
Tender ID: 621443
Tender Details
Tender Description
Overview
The University of Wollongong is seeking an experienced ServiceNow implementation partner to provide a lead resource for the discovery, design, configuration, testing, deployment and go-live support of the ServiceNow Program workstreams outlined in the tender documentation.
Scope
The scope includes:
- Provision of a lead resource for the ServiceNow Program
- Discovery activities for the workstreams outlined in the tender documentation
- Design of the ServiceNow solution across the relevant workstreams
- Configuration of the ServiceNow platform
- Testing of the configured solution
- Deployment of the solution
- Go-live support
Instructions to Tenderers
Where a distinction is made between Minimum Viable Product (MVP) and Future State functionality, proponents are requested to:
- Price the MVP scope as the committed delivery scope detailed
- Identify and separately price future-state capabilities as optional enhancements
- Clearly outline assumptions, dependencies, implementation approach and indicative effort for both MVP and future-state components
The University's preferred delivery approach is an incremental, value-first implementation model, delivered at a deliberate and sustainable pace of organisational change. Each business area will be provided with an internal familiarisation period to adopt and refine ways of working within the new workspace before self-service request forms are released to broader end users. Vendors should propose a delivery methodology that supports progressive adoption, user confidence and continuous improvement.
Location
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