Closed
Invited
Service Design and Business Architecture Consultancy
Tender ID: 619341
Tender Details
Tender #:
PCS-04237
Status:
Closed
Publish Date:
10 July 2026
Closing Date:
27 July 2026
Closing Time:
11:59 PM (Australia/ACT)
Tender Description
This Tender is invited by the Issuer.
Overview
The Chief Minister, Treasury and Economic Development Directorate (ACT) is seeking a supplier to provide service design and business architecture consultancy services to the ACT Revenue Office.
Scope
The Supplier will work collaboratively with ACT Revenue Office stakeholders to undertake discovery and analysis activities that establish a shared understanding of the current environment, customer and staff needs, service intent, service boundaries and business capabilities.
The scope includes:
- Development of discovery findings
- Current-state ecosystem analysis
- Product and capability models
- Customer journey maps
- Service blueprints
- Service improvement recommendations
- Development of a consolidated Service Design Pack that provides a clear evidence base for subsequent planning, decision-making and procurement activities
Enquiries
Buyer contact: actro.industryconnect@act.gov.au
Location
Similar Tenders
Active opportunities matching this tender's categories and regions.