Closed
Integrated ITSM and CRM Platform
Tender ID: 613888
Tender Details
Organisation:
Tender #:
RFI-03756
Status:
Closed
Publish Date:
12 May 2026
Closing Date:
29 May 2026
Closing Time:
11:59 PM (Australia/ACT)
Tender Description
ASA is seeking information from suitably qualified suppliers regarding a single integrated platform that provides:
- Enterprise-grade IT Service Management (ITSM)
- Integrated Customer Relationship Management (CRM)
- Native automation and orchestration for a cloud based environment
The users and their needs
ASA operates within Defence networks and requires an integrated solution that:
- Reduces manual administrative overhead
- Enables secure handling of service requests and customer interactions
- Supports Defence security accreditation requirements
Location
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