Human Centred Design Support: Digital Delivery Landscape Baseline

⁠⁠⁠Requirements

The Users at the Centre strategic shift, outlined in Geoscience Australia’s Strategy 2026-2036, represents a significant change in organisational culture and ways of working.

Aligned with this shift, Geoscience Australia’s Service Experience team is seeking human-centred design support with a Digital Delivery Landscape Baseline for a large multi-year geoscience initiative. This work will:

• Establish a baseline understanding of current, in plan, and desired digital capabilities, features, tools and infrastructure across multiple science teams and how this map to stakeholder and end user needs for decision-ready digital products and services.
• Assess HCD maturity in the development of current and planned digital products, services and tools and identify gaps, risks and opportunities for delivering user-centric products.

This work will inform:

• The development of a multi-year HCD roadmap for the Digital Delivery component of the initiative, and
• The prioritisation of the Service Experience Team’s Digital Delivery HCD work program for FY2027

Scope of work

1. Digital Delivery Landscape

Develop a consolidated view of current and planned digital products, services and tools including:

• Mapping outputs to users, workflows and intended outcomes
• Identifying responsible teams and stakeholders
• Highlighting relationships and dependencies across outputs
• Identifying critical gaps in current approaches, key risks to effective delivery and priority opportunities to strengthen user-centred digital delivery.

2. Digital Output Reports

Produce a set of standardised audit reports to enable consistent comparison across digital outputs, including:

• Classification of outputs across the data value chain
• Current stage and timeline (e.g. discovery, alpha, beta, live)
• Characteristics of the data and product
• Level of product definition and planning maturity
• Understanding of intended users and their needs
• Key stakeholders, teams and dependencies
• Opportunities to improve the value, usability and decision-support capability of digital assets

Indicative activities

The following activities are expected, but not limited to:

• Audit of approximately 30-40 digital products, services and tools
• Project initiation session (“kick off”) with sponsors
• Weekly check-ins with sponsors
• Review of existing documentation and artefacts provided by sponsors
• Development of research materials (e.g. interview guides, workshop plans, Miro boards)
• Engagement with initiative project teams to support participation and pre-work
• Facilitation of 4+ virtual workshops (60-90 minutes each)
• Facilitation of up to 8 stakeholder interviews (45-60 minutes) where required
• Ongoing documentation and sharing of research outputs (e.g. transcripts, notes, workshop summaries)
• Development of a standardised Digital Output Report Template (PowerPoint supported by structured data e.g. Excel)
• Analysis of research inputs to produce individual Digital Outputs Reports
• Synthesis of findings into a digital delivery landscape report, establishing a baseline of HCD maturity
• Delivery of final presentations (2 sessions) to sponsors and key stakeholders

Artefacts and deliverables

1. Workshop and research materials including run sheets, Miro boards and interview protocols

Research outputs, including transcripts, session notes, workshop summaries and supporting references

2. Digital Output reports (templated)

3. Covering 1-3 priority outputs per project across approximately 30-45 products, services and tools. Reports will enable a consistent comparison across outputs including:

• Position in the data value chain
• Current state and timeline
• Product and data characteristics
• Level of product definition and problem understanding
• Understanding of intended users
• Dependencies across outputs
• HCD maturity assessment

4. Digital Delivery landscape report providing:

• a consolidated view of outputs across the initiative,
• a baseline assessment of HCD maturity
• Identification of key gaps, risks and opportunities

Stakeholder access and engagement

Geoscience Australia will provide an initial list of relevant stakeholders, including project leads, product owners and associated groups.

The supplier will be responsible for coordinating engagement, including scheduling and facilitation of workshops and interviews. Where additional stakeholders are required, the supplier may identify and propose these in consultation with Geoscience Australia.

Stakeholder availability will vary and the supplier is expected to work flexibly to coordinate access and maintain delivery momentum.