1 Senior Snr ServiceNow admin System Administrator
Tender ID: 608478
Tender Details
Tender Description
This Tender is invited by the Issuer.
Job details
The Senior ServiceNow administrator provides expert technical ServiceNow administration support for the Agency’s ServiceNow platform.
The ServiceNow Team, ensures the effective implementation, management, and continuous improvement of the ServiceNow platform to support the Agency’s service management objectives.
The role is empowered as a leader within the ServiceNow team; and will be focused on continual delivery, collaboration and support to ensure a safe, secure, compliant platform, along with enhancing user experience across its broad customer base.
This role will develop, implement, and maintain enterprise-scale ServiceNow solutions across various modules. Leveraging various principles, this role will ensure smooth deployments, manage processes, and collaborate with stakeholders to deliver seamless, impactful solutions.
- Provide leadership in the administration and maintenance of the ServiceNow platform, ensuring technical support including triage, analysis, service restoration, request fulfilment, defect fixing and minor enhancements of the ServiceNow platform driving optimal health, compliance, and performance.
- Implementing platform upgrades, releases, patches & hot fixes across ServiceNow environments according to the implemented SDLC best practice framework ensuring environments are controlled and auditable throughout the development and testing cycles.
- Build and support design, integration, and automation of ServiceNow platform features and capabilities. Configure and test new features, components, and integrations, driving measurable improvements.
- Provide training and support, while addressing technical issues proactively across administration and maintenance.
- Coordinate and undertake detailed or sensitive projects that impact on the strategic, political or operational outcomes of the agency.
Location
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Australian Capital Territory