1 Senior ServiceNow Platform Software Engineer

The ServiceNow Platform Lead - Operational Support - Executive Level 1 (EL1) is required to have experience in:

• IT Service Management
• ITSM Consulting
• ITSM Support and Management (ITIL V4)
• ITSM Documentation Reviews (Strategy / Policy / Process / Procedure)
• Stakeholder and Relationship Management

Vendor Management

• Contract Management (ServiceNow)
• License Management (ServiceNow)
• Contract Management (xAmplify)
• People Management (xAmplify x 5 resources, number of resources may vary
• Other Service Providers (DXC, Deloitte, Accenture, etc and various ADHA internal)

Knowledge / Education Transfer

Creating ServiceNow product documentation including architecture and design documents.

• 1-on-1
• Team groups
• Agency wide

ServiceNow Platform Management (Official Sensitive and Protected Instances)

• ServiceNow Platform Strategy and Architecture (Roadmap)
• ServiceNow License Management
• ServiceNow Enhancements
• ServiceNow Agile Sprint Management
• ServiceNow New Development and Implementation
• ServiceNow Enhancement Reviews and Requirements Confirmation
• ServiceNow Integration
• ServiceNow Projects
• ServiceNow Version Upgrades
• ServiceNow Governance and Reporting
• ServiceNow Procurement (Product / Module / License)
• ServiceNow Support & Administration
• ServiceNow User Administration

As well as/including:

• Rapidly work to understand the agency's goals, unique challenges, and current organisation.
• Develop ITSM capabilities with identified key stakeholders to build a modernisation team to lead the agency in maturing the ICT organisation.
• Support the modernisation f team through continually improving the ITSM practices, defining value steams, and implementing contemporary ICT concepts and methods.
• Assist in the implementation of a Service Integration and Management (SIAM) model to ensure service partners are best able to collaborate with each other, and the agency.
• Communicate effectively with stakeholders at all levels of the agency, service partners, and vendors.
• Negotiate and work with internal and external stakeholders to ensure outcomes are of benefit to the agency its service providers, and service consumers.