2 Senior ICT Operations Officers

We are seeking an experienced and customer‑focused ICT support professional to play a critical role in strengthening the Australian CDC’s digital service experience across executive, international travel and general workforce environments. Operating within a shared service model—where core ICT capability is delivered by the Department of Health, Disability and Aged Care (DHDA) and its managed service partners—you will ensure that CDC staff receive responsive, high‑quality technology support that enables them to deliver on the organisation’s strategic public health objectives.

As an APS6 Support Officer, you will be a trusted technical liaison and service champion for the CDC workforce. You will work closely with DHDA shared services, managed service providers and CDC stakeholders to deliver seamless, high‑touch support, uplift digital capability and ensure staff are equipped with secure, fit‑for‑purpose technology whether working on‑site, remotely or travelling internationally. You will contribute to building a strong customer‑centric culture in the CDC, ensuring staff receive reliable support, clear guidance and a consistent digital experience.